CRM Software

---

A Customer Relationship Management solution should provide you real-time access to your customer facing team’s processes, as well as an easy, quick view into the state of your client interactions.

Static reports and analysis in the past were acceptable, but with today’s constant changing business landscape and the ever growing need for information, instant views into your data is vital for you to make those important day to day decisions. With Goldmine CRM, you can do just that!

Customer Relationship and Daily Activity Management

• Understand your customers – Understand a complete view of customer relationships. Centralize all contact information from disparate systems for a holistic client analysis
• Increase user productivity – Focus on your client interaction process across all client channels
• Management & analysis – Leverage numerous reporting and analysis functions for users and managers to clearly decipher daily business processes

Sales Management

• Drive more revenue – Track leads from contact to contract, resulting in shortened sales cycles and increased revenue
• Increase sales productivity – Streamline sales process and forecast methodologies for a clear, consistent selling practice
• Track sales potential – Managers can clearly understand the state of the selling process through any sales stage, and users can compare sales to quotas

Marketing Automation

• Improve marketing effectiveness – Comprehensive campaign features enable you to target the right contacts for every marketing campaign
• Convert leads to sales – Monitor a campaign’s pipeline visibility in real-time to generate more qualified leads
• Campaign analysis – Leverage numerous dashboards and analysis functions for marketing managers to understand which campaigns are productive and which ones need to be refined

Customer Service and Support

• Complete CRM features – Leverage service center functionality for complete customer lifecycle support
• Improve customer retention – Service center features en- able users to provide clear, consistent answers to any customer service request
• Provide optimal customer care – Service teams can quickly manage all daily case activities to improve work efficiency and solve issues in real time

Palladium Technology Offers a Range of Products Suitable for Almost Any Industry