Reinvent your Sales, Marketing & Support Processes

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Now you can effectively manage every facet of your business relationships. Goldmine is an affordable solution to manage prospect and customer relationships - blending sales force automation with powerful contact management for rapid results. GoldMine enables you to turn more of opportunities into additional bottom-line value, often by leveraging data you already collect.

GoldMine CRM software has over 1.7 million users worldwide. 76% of the FTSE 100 & 50% of Fortune 500 companies use GoldMine CRM software, this speaks measures to GoldMines reliability, usability, versatility & functionality.

Complete CRM Dashboards

Manage your business relationship needs with a complete set of visual dashboards, including:

• Pre-built dashboard parts for marketing, sales, and customer service
• Ability to configure your own dashboards.

Microsoft Outlook Integration

• Preview GoldMine information directly from Outlook; no need to switch back and forth
• Users can drill into GoldMine records, improving user adoption

Relationship Management

• Easily and effectively manage every relationship in your business community

Sales Management

• Maintain a consistent selling process
• Get insight into where you win most
• Get visibility into your pipeline and forecast

Campaign Management

• Improve marketing effectiveness
• Target the right contacts with a better understanding of your best customer
• Manage your leads more effectively with lead analysis tools

Customer Service and Support

• Manage service requests effectively
• Improve client satisfaction and customer retention
• Analyze and resolve customer service issues with Knowledge Base features

Mobile

• Instant, wireless access to customer, case, and service activities
• See all of your calls, meetings and to-do entries on the road
• SMS reminders ensure no activity is missed

Look Deeper Inside Goldmine Premium

User Interface

• Modern look and feel makes GoldMine Premium Edition easier to learn and use
• Tabbed view provides quick navigation between open windows in GoldMine
• Enhanced left hand navigation bar allows direct access into major features
• Contact record display enables more customizability
• Organization chart within contact relationships tab visually displays organization structure and roles
• Contact list preview panes for quick navigation to detailed information
• Recently Viewed box displays records just recently accessed in GoldMine
• Contact Search Box is always present for faster access into contacts
• User configurable grid controls, such as, Group By, Summary and Filter mechanisms
• Activity List allows users to easily manage open and closed activities, email communications and more.
• Auto-complete capability improves speed and accuracy in field data entry
• Tip of the day helps users learn about the features of GoldMine

Dashboards, Analytics & Reports

• GMPE 9.0: Complete CRM Dashboards for marketing, sales and customer service
• Real-time and historical analysis
• GMPE report center contains many out of the box reports to analyze various aspects of GoldMine data
• Leverage third party reporting tools such as Microsoft SQL Reporting Services or Crystal Reports

Goldmine CRM is used in 130,000 companies with over 1.6 million users worldwide